Privacy Policy

Isme Luxe is dedicated to protecting your privacy. Our policy recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information. Please be aware that Isme Luxe is not responsible for any personal information you submit to third parties via our website.

USE OF INFORMATION
We gather personal information during account creation or order placement; by registering, you are consenting to the collection of your personal data. To fulfill orders, we require data like your name, email, phone, delivery addresses, and credit/debit card billing address(es). Card details remain confidential, used solely for order processing. We may also obtain information as a result of authentication or identity checks which may contain your telephone number. This number may be given to our courier for delivery services. Your privacy is paramount, hence the personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link. Additionally, non-personal data, obtained through both temporary and permanent cookies, enhances user experience and simplifies visits. The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

INFORMATION COLLECTION
We may use your personal data for the following purposes:

To create your personal account (e.g. your name, number, email address & date of birth etc.)
To process your orders (e.g. your name, address, phone number & bank details)
To be able to send you the status of your order (e.g. your phone number & email)
To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email & number)
To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
To notify the winners in promotions (e.g. your email address, name, home address & number)
Managing your account by carrying out credit checks (e.g. name, address, date of birth)
Disclosing your data to fraud prevention agencies
To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.